Customer Service

Shipping
Torino Leather Company offers FREE shipping on all U.S. orders over $150. We ship via FedEx SmartPost, shipping times vary from 5-9 business days depending on location. FedEx Smartpost, 3 day, 2 day or Overnight shipping services are available at the following cost:

  • $5 standard FedEx Smartpost
  • $9 for 3-day
  • $12 for 2 day
  • $25 for overnight

Please note that orders over $150 are sent via SIGNATURE REQUIRED.

Orders shipped outside of the USA.
Torino Leather Company accepts credit card orders with all U.S. issued credit cards. Please contact us and we'll give you a quote on shipping to your country. View Countries **Note: Exotic skin products shipped outside of the U.S. must have a Cites Permit and be inspected by the U.S. Wildlife and Fisheries - U.S. government cost for this process is $245.00 per shipment.

Size Charts

Belts Sizing Chart
Size Length
32 33.5
34 35.5
36 37.5
38 39.5
40 41.5
42 43.5
44 45.5
46 47.5
Dog Collar Sizing Chart
Size Length
Small 10"-14" Neck
Medium 14"-18" Neck
Large 18"-22" Neck
XLarge 22"-26" Neck
 
Optional Widths
1/2", 3/4", and 1"

Returns & Exchanges
Returns will be accepted within 30 days of delivery. (We understand that during the holiday season we will need to increase this time limit). Items must be in new, original condition and have a return authorization number provided by Torino Leather Company. Please allow two weeks to process your return. Return freight charges on returns and exchanges are the customer's responsibility, unless the original shipment was done incorrectly.

Returns of damaged merchandise must be due to a manufacturers defect and a return authorization must be obtained from Torino Leather Company. Return authorizations can be obtained via email or telephone communication with Torino concerning the return, exchange or damage issue.

Refunds & Exchanges
Your refund will be the full purchase price of the item (up to and including freight costs, if return is due to our error). We are glad to assist you in exchanging the item. Please email sales@torinoleather.com or call us at (504) 738-3480 if you would like assistance.

Return/Exchange of Clearance or On-Sale Items
Returns /Exchanges: All clearance/on-sale merchandise may be returned or exchanged for any item of equal or lesser value.

Coupons & Special Offers
Any coupon or special offer is good for retail customers only.

Pricing
In the event that a Torino Leather Company product is mistakenly listed at an incorrect price, Torino Leather Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Torino Leather Company reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Torino Leather Company shall issue a full refund to your credit card account.